Grant-and-Patrick

The 4 Essential Things A CEO Cannot Delegate: Patrick Lencioni Interview

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Last month I spent time with Patrick Lencioni. I always get so much value when I spend time with him. He is an incredibly gifted writer and without doubt the leading voice in the world today on organisational health.

During our time together I asked Pat a variety of questions, all of which arise from the challenges and issues we encounter while working with executive teams, in South Africa and around the world.

It is a powerful and insightful interview and I hope you find it as interesting and stimulating as I did while making it.

We deal with issues such as:

1. What are the 4 essential things that a CEO cannot delegate?
2. What does it really mean to develop a performance culture?
3. Why are meetings often so unproductive and what can you do about it?
4. How do you get communication to flow in large organisations with lots of layers?
5. How to tell the kind truth upwards and why doing this will double your influence in your organisation?
6. Why do managers wait so long before addressing poor performance and bad behaviour?
7. What are the ideal attributes of a great team player?
8. Why is clarity more important than certainty when you are an executive?

Patrick Lencioni Interview

Download The Full Interview

Download Size: 862.12 KB  190 downloads

Setting Goals, Building Trust and Catching Buffalos

This is the final video in the series. Ian and I have been talking about the process of building a high performing team.

In the beginning it starts with decisions the leader must make around team membership and size. The qualities and skills of the people on the team define what kind of team it will become.

To be high performing you need people who are hungry. People who want to achieve and who have the discipline and endurance to actually carry out the tasks required for success.

But as Patrick Lencioni writes, they must also be humble and smart.

This means they are open to learning from others, place the team above themselves and show good judgment when dealing with people. Leaders of high performing teams are both wise and courageous with team selection.

They know this is their most important task.

When it comes to team size, between 5 and 10 is the ideal number. Too big and you lose the ability to meet often, to go deep into issues and to be agile and responsive.

Clear Goals and Trust are the next big building blocks.

We talk about these in the video and once again we turn to lions to bring lessons back into business. In particular we draw our biggest insights from those lion prides who pursue big, dangerous quarry like the African Cape Buffalo.

Goals create focus and they concentrate effort. Skilled and committed people concentrating their effort on a few big things leads to breakthroughs.

But often in teams there is the temptation to have too many goals.

I come across teams with as many as 10 or 15 priorities. Our adage is too many priorities mean none at all. By clear we mean the few vital things the team must achieve with excellence or nothing else it achieves will really matter.

Trust relates to team members’ confidence to speak up, to disagree, to own up and to be vulnerable.

Despite being so obvious and widely spoken about, many teams still struggle with both of these concepts.
Not only have most teams not clarified the few vital things, but there is also not the level of trust in place to have the kind of open, free-flowing, often heated and spirited debate, so necessary for making decisions that generate commitment.

This mixture of goal confusion, ambiguity and low trust is a proven recipe for mediocrity and low morale. The exact opposite of high performance one is trying to create.

High performing teams have mastered this challenge. Not only can people accurately describe the goal, they can also describe in detail their part in achieving it too. And they are not afraid to speak up, to disagree when it’s required and to encourage others to speak out too.

Not that they are disagreeable, quite the contrary.

It’s that they are so committed to the team and so badly want the best for the business that they are slightly paranoid that something important will be missed.

Building a high performing team is easier than it seems.

It does not require a new theory or great intellectual insights. But it does ask for courage from the leader and a real commitment from the whole team to doing something special and in the process avoiding the well-worn path of playing it safe and mediocrity.

We hope that you will enjoy this short video … as much as we enjoyed making it.

We also always love hearing from you.

What question would you like answered when it comes to building a great business culture, leading an organisation, or setting up and sustaining winning teams? No question is too big or too small. We will do our best to answer all of them in a meaningful way or at least to point you in the right direction.

Please comment below. We would love to hear from you!

To view the full series, and for more articles and resources, please visit www.leadershipworks.co.za or www.ianthomas.net.

Or you can follow us on our travels on Instagram @grant.ashfield | @ian_s_thomas.

What do lion prides do with passengers?

Tackling the thorny issue of poor performance and unmet expectations is vital if a business team wants to be successful and breakthrough to the next level.

Ian Thomas and I discuss this question in the 2nd video in the series.

The key is to deal with these issues early, directly and of course kindly. It’s a mistake to wait.

Waiting does everyone a disservice. People want to know where they stand and they rely on you to tell them and guide them.

I am a beneficiary of this. Ten years ago, after a consulting session with an Executive Team the CEO invited me for a chat. He got straight to the point.

No elaborate preamble or attempt to soften what he was about to tell me. I recall his words clearly. “We like you. We want to work with you, but today you disappointed me. We have not hired you to tell us what we already know. Your job is to bring us deep insights from your experience, to challenge us and to force us to talk about the things we would rather avoid.”

That was it. Simple and clear. I had to get better if I was to keep working with them. It was a turning point for me and our business.

This was unusual. Mostly senior leaders allow too much time to pass. The real issue I think is the discomfort with the conversation. We hope that the other person will somehow gain the insight by themselves and take the steps to change, without us being in the uncomfortable situation of having to challenge them.

In a lion pride the issues are so much sharper and real.

Here if you don’t contribute you don’t share in the rewards of the hunt and ultimately you fall out and die. It’s stark but its true. The sustainability of the pride relies heavily on the contributions of each individual but the individual is not more important than the pride.

Contribution and performance defines membership.

Are you moving too slowly to tackle behavioural and performance issues on your team?

Are you avoiding the uncomfortable conversation about someone’s performance or behaviour?

Take action today!

Begin by writing down what you expect. And yes, write it down. It’s important to be specific. Avoid generalising. This is not about their character. It’s about their contribution and behaviour – be crystal clear before going on.

Check your intent. You are doing this out of love and respect. The other person wants to grow and improve as much as you do and you are a necessary part of this process for them.

Don’t sugarcoat. Be direct and sincere. Offer help and support but don’t take on responsibility for their choices and actions.

Then follow up and follow through with rigour.

In the next video, Ian and I talk about building trust and goal setting. These are the next vital steps in building a great team.

For more articles and resource visit www.leadershipworks.co.za  | www.ianthomas.net. Or you can follow us on Instagram at @grant.ashfield | @ian_s_thomas.

Lions have mastered this skill… how about you?

In a lion pride, team selection and membership is an essential part of their survival. For lions, especially when they are hunting big prey like buffaloes it is a life or death issue.

Having the right team members on the hunt not only ensures their success but also guarantees their safety. Here there is no place for complacency, confusion or personal positioning and ego. It is about getting the job done and ensuring the wellbeing of the pride.

In organisations the consequences of getting team membership wrong is not so immediately felt. But it’s essential nevertheless.

In fact it is the # 1 executive skill.

Who should be in the key seats around the table is a skill every leader has to master. It is essential to be rigorous about people decisions. If you get this wrong, especially at the top, the whole organisation suffers.

Recently my friend Ian Thomas – best selling author of Power of the Pride, and team expert, and I caught up to talk about this subject. Ian has spent his life studying lion prides and bringing the lessons back for business people.

In this short three-part series we talk about team membership, dealing with passengers on the team, trust and goal setting. We hope that these are useful, fun, and helpful to you!

Getting Team Membership Right

In the next video we will focus on dealing with passengers and poor-performance.

With the right people in place you can now focus on accelerating your growth and building a healthy organisation – one that is future focused, outward looking and entrepreneurial. Vital qualities that every CEO I talk to deem essential to their success.

For more articles and resources visit our websites. www.leadershipworks.co.za and www.ianthomas.net. Or you can follow us on Instagram at @grant.ashfield and @ian_s_thomas.

Please comment below. We love hearing from you. We will send each person who comments a free copy of Ian’s book – The Power of the Pride. * limited to the first 10 comments

Leadership Works Is Your Organisation A Great Place To Work

Is your organisation really a great place to work?

I recently hosted a discussion with a small group of people aged between 21 and 34.

The group, made up of employees from junior and middle management, was talented and ambitious with the potential, the CEO told me, to succeed at the highest level in the company.

Her worry was whether they would stay and if the culture of the business really supported the growth and development of talented people. “A lot of our best people leave once we have trained them, it’s very costly and frustrating to keep starting all over again.”

It’s a problem many companies face.

The purpose of this discussion was to build the awareness of the Executive Team.

They wanted insight into how this group felt about the leadership of the company. They wanted to know if this really was a great place to work, why they had joined and what would cause them to leave.

This Executive fully appreciates the extent to which politics, confusion, turf wars, enlarged egos and dysfunctional behaviour at the top breaks down employee morale and productivity and how much this contributes to suppressing (and depressing) talent, causing them to leave.

This team is vigilant and determined to build a healthy organisation.

Respect, trust, confidence and pride in the culture are the hallmarks of a great organisation and the CEO in particular wants to know that these are present in her organisation.

To the credit of the group, once we kicked off, no one held back. From the start the discussion was animated, engaging and free flowing. Soon we were oblivious to the executives sitting around us, who were scribbling notes and listening intently.

Ninety minutes flew by and at the end definite themes had emerged.

1. Right now in their careers opportunity, guidance and autonomy is vital.

They need real work and responsibility that challenges them and leaders who will support them on the way. Few people, even the most talented, are able to be successful on their own.

But they also need space. They need to make mistakes safely and they’re not able to grow with managers constantly looking over their shoulders and interfering.

Peter Drucker said “that most of what we call management, consists of making it difficult for people to get their work done.” There comes a time when senior managers need to get out of the way and let people get on with it.

2. This generation is strongly motivated by the need to make a difference.

They want to make an impact and they want their work to have meaning. For many this includes being role models for their community – to show other people that it’s possible to come from very little materially and get somewhere in the world.

From their leaders they also need inspiration … more ‘why’. More knowing that what they are doing serves a real purpose. For any person, feeling that one’s work is neither appreciated or valued is demoralising, but its especially so for this generation.

3. “More feedback please!”

“Tell me how I am doing. Be direct and honest and please don’t shield me from consequences or the truth. Mostly don’t ignore me. Please don’t hire me and promise me great things and then ignore me.”

These words were spoken passionately and over again and were perhaps the biggest takeaway for this Executive Team.

One of my favourite management maxims, “Know me. Value me. Focus me” sprung to my mind.

To give of their best, everyone, especially this generation, wants clear direction and expectations, to be known and valued for who they are and to believe that what they do makes a difference and matters, especially to someone in authority.

I left the discussion with the overwhelming feeling that in our own striving, those of us in our 40’s and 50’s must not let this new generation down.

We are blessed with talent in our companies.

Our job as leaders is to see it. Nurture it. Release it.

As always we love hearing from you. Please comment below and let us know what you think. Is your organisation really a great place to work?

matches pass passion along leadership works top teams

Do you have a real team at the top?

Last time I promised to write about how to start to tap into the gold mine inside your organisation.

The first step is to build a real team at the top.

When your company’s executive team are not on the same page about what’s best for the whole organisation and they put their own interests, needs and functional areas before the priorities of the larger organisation there is a problem.

A bank executive told me recently, when there is no cohesion and unity at the top, the stage is set for interdepartmental rivalry, backbiting, confusion and infighting everywhere else. This behaviour he insists does not serve the overall best interests of the bank and neither does it help the customer.

The journey to a healthy organisation begins then with the Executive Team.

When your executives, the people with the greatest influence on behaviour in your organisation, start sharing information, support group decisions, dismantle the walls that once protected their turf and outlaw political games and hidden agendas, the message about how to behave is clear to everybody else.

How your leaders behave plays a vital role in ensuring that people don’t turn instead to cynicism, apathy and escapism.

Almost every employee has a deep need and desire for a cohesive and unified team at the top. They want to be inspired, to respect their leaders and to not have to take sides and fight unwinnable wars on issues that should have been resolved above them.

For many this deep need remains unmet and it’s a huge contributing factor to why large numbers of people are not emotionally engaged in their work.

At the initial offsite with the top team the first really difficult question we ask executives is, which team is your first team?

It’s not a trick question.

Which hat you wear as you sit around the Executive table is vital to how you show up and behave. Surprisingly, many Executives have not thought much about this.

For most it’s first their functional area or business unit – the team that they lead – that gets their main loyalty. This is where they are most comfortable. Where their knowledge and power base is.

Yet in a healthy organisation – there needs to be a clear Team Number One.

This is a small group of people – the Executives – who have the total interests of the business at heart and who are guided by one overarching leadership question, “How do we unlock and release the future full potential of the whole business”.

This means they are also completely dedicated to stopping the turf wars, ambiguity and every other barrier and bad behaviour that gets in the way of survival, growth and winning in the market.

They know that the stakes are high.

They know that the competition is organised and that every ounce of human creativity and intellect has to be focused outward and not wasted on internal struggles and needless empire building.

An executive I worked with – a very straight and direct man – used to challenge his team by asking; “do you want to be Executives or do you want to be Branch Managers?”

A stinging question, not intended to demean the latter but to remind his Executives of their main purpose … to build a real team at the top.

A Team Number One, that positions the whole business to meet customer needs and to set the example for getting people to submerge their egos and co-ordinate seamlessly. This team works tirelessly to make sure they don’t squander more human capability and goodwill than they actually use.

This is the first step to building your healthy organisation.

Next time we will write about the actual characteristics your Executive Team needs.

In the meantime please visit our Resources Page and download “Do We Work Well Together?” Ten questions that will make you think deeply about your team and what you look like to the people around you.

As always we love hearing from you.

Please comment below. We’ve just received fresh copies of Patrick Lencioni’s best-selling book, The Advantage and will give away three copies to people who comment.

Leadership Works 2017

What is your most important priority as a leader in 2017?

Every business we work with today is experiencing major competition and change. Under this constant pressure everyone is striving to stay ahead.

Despite this, many leaders still limit their search for competitive advantage to conventional and largely exhausted areas like marketing, strategy and technology.

It’s not that these aren’t important. They are and always will be. But the obvious is being ignored. In every organisation there is an untapped gold mine sitting right beneath every leader.

Becoming a healthy organisation is how to access this gold.

As Patrick Lencioni asserts, instead of trying to become smarter (most organisations have enough of this already) leaders must shift their focus to becoming a healthier organisation, allowing them to tap into the more-than-sufficient intelligence and expertise they already have.

One of our clients is a well-known South African company.

They have great marketing, a distinctive strategy and the very best technology and systems in the world. Their products are stunning and they have terrific employee benefits and perks.

Yet there is also mistrust and fear. They are bedeviled by silos, turf wars and internal competition that wither away goodwill, damage trust and cause good team members to disengage.

In their marketplace there is what they describe as ‘hyper competition’. It’s real and it’s relentless. Areas where they have dominated for many years are for the first time being seriously challenged by global players. Yet just when they need every ounce of resourcefulness, initiative and commitment on the inside, people are holding back,

Morale and productivity – which should be high – as it is when people pull together to unify against a common threat, is low and in its place is ambiguity, victimism and interdepartmental rivalries.

This is only good for their competitors. Good people are leaving (or thinking seriously about it) taking valuable skills and years of hard earned experience with them.

They are also troubled by a recent survey that reveals that very few people in middle management aspire to become senior leaders in the organisation. This gap between top management and those close to the front line is worrying and has a big effect on productivity.

Ironically the leaders are really great people. I know them personally – predictably they too are also not having much fun.

It does not have to be like this.

For this organisation the warning bells have sounded and they have begun to take action.

What is your most important priority as a leader in 2017?

Will this be the year that you tap into the gold mine inside your organisation? Take up the challenge and use 2017 to defy and attack the root causes of dysfunction, politics and confusion inside your organisation?

  • Imagine if you got everyone rowing in the same direction?
  • Imagine if everyone was crystal clear on the goals and what your business needs to do to succeed?
  • Imagine teams where people submerge their egos, co-ordinate seamlessly, support each other selflessly and do whatever it takes to succeed?
  • Imagine too a genuinely cohesive team at the top. Where all the executives are on the same page, setting the tone, standard and pace in a credible and unifying way for every other person in your organisation.

Nothing about this work is touchy-feely or soft.

It is as tangible and practical as anything else a business does, and even more important.

When politics, ambiguity, dysfunction and confusion are reduced to a minimum, people are released to concentrate on the customer, empowered to design products, solve problems and help one another in ways that unhealthy organisations can only dream about.

Yes it takes hard work, commitment and courage – anything that’s really worthwhile does. The rewards for everyone are immense and when you do you will be satisfied that you have fulfilled the most important leadership responsibility of all – to create an environment of success.

Next time we will write about how to start.

We love hearing from you. Please share your thoughts on this post with us below. Do you think building a healthy organisation is the most important leadership responsibility of all?

tower_advantage

Four Disciplines for a Healthy Organisation

Most organisations that want to get better are not struggling because they lack good products, market opportunities or clever people.

Rather they are struggling because they are unhealthy.

A healthy organisation has minimal politics or confusion and sets high standards of performance. Here talented people work together on common goals while success is measured not by personal victories but by the progress of the joint plan.

It’s the polar opposite of a company fragmented by internal strife and paralysed by its own poisoned culture.

In these unhealthy cutthroat places, infighting at the top occupies more time than solving problems on the ground. Serving the customer comes second to securing one’s turf. Sometimes people worry more about enjoying their perks than the real problems facing the organisation.

Henry Ford once said; “the internal ailments of business are the ones that require the most attention.”

Fortunately, these ailments have a remedy. Like most things worth doing the remedy involves disciplines. Four actually and each one is essential.

Discipline 1: Build a cohesive team at the top.

This has nothing to do with touchy-feely exercises or theoretical discussions.

Rather it involves the team committing to collective results and then building the trust and commitment necessary to have direct, open conversation with each other and to hold one another accountable.

Discipline 2: Create clarity for the organisation.

Most organisations have a deep and unmet craving for clarity.

Healthy organisations meet this need and minimise the potential for confusion by clarifying the answers to a few simple questions that deal directly with why the organisation exists, how people must behave and what is most important.

Discipline 3: Over-communicate clarity.

This discipline is the key to dealing with the disconnect between executive leadership and the rest of the organisation – a problem that plagues almost every business we work in.

It involves the senior leadership conveying what’s most important to the business and doing so over and over again.

The best leaders build commitment not only by conveying clarity but by personalising it too.

These leaders build emotional connections by telling stories, constructing metaphors and making themselves vulnerable. They constantly repeat the same messages so people believe they are sincere.

Vitally they understand that it is essential to not only communicate information but inspiration too.

The payoff is massive – building a community of people who want to perform together is the key to having a distinctive competitive advantage for a long time to come.

Discipline 4: Reinforce clarity with human systems

In healthy organisations systems are in place to ensure:

  • People who are hired also fit in.
  • Successful performers are rewarded.
  • Underperformers are managed.
  • New hires are effective right away.
  • The right people are promoted.

This is about institutionalising clarity and making sure it is actually embedded into the fabric of the organisation.

These disciplines take both effort and time. But less time than you may think.

With commitment and persistence from the top along with a willingness to courageously confront the issues, an organisation will succeed in becoming healthier.

Very few organisations are truly dysfunctional – most just need the leaders to boldly set the tone, create the clarity and be an example for everyone else.

These disciplines are the blueprint for doing so. They are not a nice to have, they are in fact the most important strategic choice your business will ever make.

We love hearing from you. Please comment below – which discipline do you feel would make the biggest impact on your organisation right now?

patrick-interview-leadershipworks

The Ideal Team Player

Teamwork is a subject that receives so much attention.

Almost every organisation wants more of it and is willing to invest in getting it – especially at the top where it is often in the shortest supply.

But do we know what qualities to look for in someone who will make a good team member?

The Ideal Team Player Book Patric Lencioni

Well this month Patrick Lencioni released his latest book, The Ideal Team Player.

It’s written in his usual style as a fable and it’s a wonderful read. In the book he describes the qualities of an ideal team player. I had a discussion with him about these qualities.

Question: Patrick what is your latest book all about?

This book is focused on individual team members rather than the dynamics of the team as a whole. I wrote it because while I’m confident that almost any group of people can become a team with the right amount of guidance and support, there are some individuals that greatly accelerate the process because they share three distinct attributes.

Question: What are these attributes?

The first and most important virtue of an ideal team player is humility.

A humble employee is someone who is more concerned with the success of the team than with getting credit for his or her contributions. People who lack humility in a significant way, the ones who demand a disproportionate amount of attention, are dangerous for a team.

Having said that, humble team players are not afraid to honestly acknowledge the skills and talents that they bring to the team, though never in a proud or boastful way.

The next virtue of an ideal team player is hunger – the desire to work hard and do whatever is necessary to help the team succeed.

Hungry employees almost never have to be pushed by a manager to work harder because they are self-motivated and diligent. They volunteer to fill gaps, take on more responsibilities and are eagerly looking around corners for new ways to contribute to the team.

The final virtue of a team player is not about being intelligent, but rather about being wise or smart in how to deal with people.

Smart employees understand the nuances of team dynamics, and know how their words and actions impact others. Their good judgment and intuition help them deal with others in the most effective way.

Question: What is the payoff for the team of these attributes?

The impact of ensuring that members of a team value and demonstrate these attributes cannot be overstated. Most teams that struggle are not lacking in knowledge or competence as much as they are unable to access that knowledge and competence because of dysfunctional behaviours.

A team full of people who are humble, hungry and smart will overcome those dysfunctions quickly and easily, allowing them to get more done in less time and with far fewer distractions.

Actually I’ve come to the conclusion that these three seemingly obvious qualities are to teamwork what speed, strength and coordination are to athletics—they make everything else easier.

Question: Of the three do you think any is more important than the other?

Yes, undoubtedly for teamwork the most important of these virtues is humility. The ultimate foundation of being a team player is a person being willing and able to put the team’s interests above his or her own. Only a truly humble person can do this effectively.

Question: Finally Patrick how do managers cultivate these qualities in their teams?

The most reliable way to ensure that teamwork takes hold is to hire only ideal team players. Of course, that is neither possible nor practical, especially considering that most leaders don’t have the luxury of creating their teams from scratch.

But all leaders can certainly do their best to try to recruit, select and hire people who are humble, hungry and smart when an opportunity arises to bring on someone new.

In my book I’ve outlined interview questions and assessment resources that can help managers and leaders mine for the qualities in potential job candidates. By interviewing thoroughly and checking references with an eye towards a candidate’s reputation and behaviour, a manager can hire people with a high degree of confidence that they’ll be good team players.

Patrick-Lencioni Interview LeadershipWorks

This book is a must read for any organisation that’s serious about teamwork.

All too often an organisation launches into the team building process without first thinking about this critical piece of the teamwork puzzle – the individuals and the qualities they possess.

We still have a few copies of the book to give away.

Please comment below – tell us what individual qualities are important to you in the members of your team and we’ll send a copy of the Ideal Team Player to selected contributors.

Leadership Qualities

What Qualities Matter Most In Your Leaders

We recently worked with a very well known global company in Asia. They are a household name and have a proud history of innovation and product design.

Along with its success the business has also become large and complex. Silos and bureaucracy have grown to compound the problem. The business has increasingly developed an inward focus and although everyone is working very hard they are not working together.

All this worries the CEO. It gives him sleepless nights.

Together with his executive team, they are working furiously to simplify the business’s structure and return to putting the customer first. One executive, in a moment of incredible honesty, told me they spend more time “doing business with themselves” than truly caring about the customer.

The CEO knows the company has to transform in order to survive into the future. Customer needs, technology changes and intense competitor activity are driving this need. To transform they will have to encourage greater creativity and risk taking – two vital ingredients of their early success that they lost along the way.

The constant pressure of delivering day-to-day keeps them locked in their current way of doing things.

It’s a fascinating challenge. Balancing the strategy of transformation with the tactics of everyday performance.

To get an outside view on his challenge the CEO invited the leader of an Asian based technology start up to speak to his leadership team.

This business is three years old. It is growing rapidly and disrupting a very established industry. They are winning new clients from huge companies who are finding it hard to change.

Her core-advice to the CEO and his team was, “Start by picking the right leaders. This is the key.”

She went on to explain the four vital qualities she looks for in the leaders who work in her business.

1. A track record of triumphing over adversity. People must be able to quickly get back onto their feet after a setback. Change is tough and adversity is a constant companion. As she explained “there is probably always a valid excuse for every failure and we look for people who overcome those valid excuses.”

2. No politics, no bureaucracy, no poison. These are the real obstacles. “I look for people who are totally collaborative. Not brilliant jerks that get the short-term numbers but damage the organisation in the long run.”

3. A desire to contribute and make a difference. People must be driven by the difference they can make in the world. “When personal gain is the first thing on people’s minds it’s very difficult to get the full power of teamwork released.”

4. Listening is vital. Leaders must walk the line between telling and listening. Find out what’s really going on. Put tools in place for listening. Skip levels. Know what needs to be done on the ground. Wisely she cautioned, “If people are not heard and obstacles not removed they stop caring and lose their desire to make a difference.”

In closing she said, “Everyone’s intelligent. Nowadays that’s a given, but we are trying to get to the future faster than our competition and they have far greater resources than we do. All four of these qualities are necessary, above intelligence, so we can innovate and stay ahead.”

As she spoke I felt her deep conviction that these qualities, embedded in her leaders, are what makes their business a success.

How did the CEO and his team respond?

It deepened their resolve to not just concentrate on the technical side of their transformation. It was a timely and sharp reminder that the “business of business is people” and that to the people and therefore the business the qualities of the leader really matters.

(See also our South West Airlines post, November 2015.)

It’s these qualities that make it possible to blast through the corporate inertia. It’s these qualities that build the belief and momentum and the hope that change is possible.

How about your business?

Are you clear what qualities your leaders need to make your business succeed?

Please let us know by commenting below. We love hearing from you.

At the end of this month Patrick Lencioni will release his much-awaited new book, The Ideal Team Player. In it he describes the three crucial qualities vital to teamwork.

We will send five people who comment on this months article a copy of this brand new book and next month we will post extracts of an interview we did with him on the book.